Frequently Asked Questions

What products do you offer?

We offer a carefully selected collection of premium handmade crochet products designed to combine quality craftsmanship, creativity, and timeless style for your home and everyday needs.

How do I place an order?

Simply browse our collection, select your desired products, add them to your cart, and proceed to our secure checkout.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been confirmed.

How long does shipping take?

Delivery times vary depending on your location. Most orders arrive within 5–15 business days after shipment.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request.

What is your return policy?

We accept eligible returns within 30 days of delivery. Please visit our Return & Refund Policy page for complete details.

What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include your order number along with photos of the product.

How can I contact customer support?

You can reach our customer support team using the information below:

Email: contact@sourceofsun.store
Phone: +1 (714) 643-5346

Is my personal information secure?

Yes. We use industry-standard security measures to protect your personal information and ensure a safe shopping experience.

Do you ship internationally?

International shipping may be available depending on your location. Shipping options will be displayed during checkout.